Frequently Asked Questions


This is my first time using Capthorne Cat Care, what happens?

For first time users of our service, we would normally arrange the initial consultation some time in advance, so that you can get to meet us and we can get to meet you and your pets.
At this time we would run through all your requirements and our pet sitting registration form.

What happens with my keys?

These are collected either during the initial consultation or during the week prior to our commencement of cat sitting. Your keys are kept securely in our home and ARE NOT kept with any details of your home address, only your pets name. Our home has a British Gas monitored security system installed.

On your return, we will arrange for the return of your keys at a time to suit you between 10am and 7pm.

What if my cat needs daily oral medicine?

Many cats that we look after do! This would be discussed with you in detail during the initial consultation.

Will you need access to my entire house?

NO. Normally we would recommend that you limit the areas that your cat has access to whilst you are away, especially if your cat sometimes has a problem with his/her toilet.

What if my cat has a little accident?

During our initial consultation, we will ask you about your cats toilet habits. Normally cats that have a problem will do their toilet in a regular place.

We will always strive to find any of those accidents and cleam them up accordingly.

How do we now we can trust you?

Good question! References are available on request from customers that have been using Capthorne Cat Care for their pet sitting needs for many years. Of course, you would be very welcome to carry out your own security checks.

What areas do you cover?

We provide pet sitting in the Harrow, Middlesex and surrounding areas.Click here to see the areas that we cover.